My speaker isn't working in Microsoft Teams
If you're having trouble hearing others in your Teams calls and meetings, the problem is either with your speaker not working, or with their microphone. If you’re the only one who can’t hear them, there might be an issue with your speaker.
Here are some solutions to help you get back on track.
Important: For the best performance, make sure you have the latest version of Teams and the most recent Windows update or Mac OS update installed.
Check your speaker settings in Teams
Before a meeting
If your speaker is muted before the call starts, Teams will show you the notification below. Select Unmute to hear others in your meeting.
You can also make sure your speaker is working before your meeting or call starts by checking your device settings.
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Next to your profile picture at the top of Teams, select Settings and more
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Under Audio devices, make sure your speaker is selected from the Speaker dropdown menu.
Note: If your audio device doesn’t appear, make sure it’s charged (Bluetooth), or unplug and plug it back in (wired). Then, try reconnecting it.
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To test your audio settings, select Make a test call. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can make changes in your device settings.
Notes:
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The test call feature is currently available in English only. Additional languages are coming soon.
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Your test recording will be deleted immediately after the call. It won’t be retained or used by Microsoft.
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The test call feature is currently unavailable on Teams for web.
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During a meeting
If you can't hear others during a call or meeting, check whether your speaker is muted or disconnected in your device settings.
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In your Teams meeting window, select More options
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Under Speaker,
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Make sure your device is unmuted; and
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Make sure your device is selected from the Speaker dropdown menu.
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If your speaker isn’t in the Speaker dropdown menu, unplug and plug it back in. If you’re having trouble using a Bluetooth speaker, make sure it’s charged and not connected to another device. Then try reconnecting.
Check sound settings (Windows)
Go to your Windows settings to make sure your speaker is enabled and unmuted.
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From Windows Start, search and select Sound settings.
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Go to Output,
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In Choose where to play sound, select your speaker. If you don’t see your speaker here, select Add device to pair it;
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Next to Volume, make sure your speaker is unmuted.
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If you’re still having trouble, try re-enabling your speaker by going to Advanced > More sound settings. In the Recording tab, right-click your mic. Then select Enable.
Check remote desktop settings (Windows)
If you’re using Remote Desktop, double-check the audio settings on your local Windows device.
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From Windows Start, search and select Remote Desktop Connection.
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Open the Local Resources tab.
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Under Remote audio, select Settings….
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Under Remote audio playback, select Play on this computer.
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Under Remote audio recording, select Record from this computer.
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Select OK to save changes.
Related topics
My microphone isn't working in Teams
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