Monitor call and meeting quality in Teams

The Call health view in Teams helps you identify and troubleshoot issues you might experience during a Teams meeting or call. In this view you will get data on your network, audio, screen sharing, and outgoing video quality. These real-time metrics are updated every 15 seconds and are best used to troubleshoot issues that last for at least that long.

To view your stats during a call or meeting, select More actions More actions icon  at the top of the call window, and then select Call health near the top of the menu.

How to read your call health stats

Network

Metric

Description

Typical value

Roundtrip time

In group calls, it's the response time between your system and the Teams Service. In one-on-one calls, it's the response time between your system and the other participant's.

Lower is better.

< 200 ms

Received packet loss

The result of a poor network connection.

Lower is better.

< 2%  

Teams send limit*

The max limit of data Teams can send based on the current network conditions and how it's used. This isn't your ISP speed limit.

Audio: 70 kbps

Video: 1.5 Mbps

Teams receive limit*

The max limit of data Teams can receive based on the current network conditions and how it's used. This isn't your ISP speed limit.

For more information, see the admin instructions Bandwidth requirements.

Audio: 70 kbps

Video: 1.5 Mbps

Audio

Metric

Description

Typical value

Sent bitrate

The amount of audio data sent.

High is better.

> 24 kbps minimum; 36-128 kbps is typical

Sent packets

Data gets sent over the network in packets. This value is the number of data packets sent during a call.

Informational only

Roundtrip time

Response time between your system and the Teams server.

Lower is better.

< 200 ms

Sent codec

The codec used for encoding audio sent by your system.

Informational only

Received jitter

The distortion in audio caused by inconsistent audio packet arrival times,

Lower is better.

< 30 ms

Received packets

The number of audio data packets received

Informational only

Received packet loss

The result of a poor network connection, this is the percentage of audio data packets not received by your system.

Lower is better.

< 2%

Received codec

The codec used for encoding audio data received by your system.

Informational only

Video 

Metric

Description

Typical value

Sent frame rate

The number of video frames sent per second.

Higher is better

Between 1-30 fps

(Variable based on what content is being shared.)

Sent width/height

Video resolution sent.

Higher is better.

Between 160x90 to 1920x1080 pixels

(Variable based on what content is being shared and your device's capabilities.)

Sent bitrate

The amount of data your device sends.

The higher the number, the better the quality.

Informational only

Roundtrip time

Response time between your system and Teams server.

Lower is better

< 200 ms

Sent packets

The number of packets of data sent over the network.

Informational only

Sent codec

The codec used to encode your video data.

Informational only

Video processing

Resource used to encode video.

Hardware processing preferred

Screen sharing 

Metric

Description

Typical value

Sent frame rate

The number of video frames sent per second.

Higher is better.

Between 1-30 fps 

(Variable based on what content is being shared.)

Sent width/height

Video resolution sent.

Higher is better.

Between 160x90 to 1920x1080 pixels

(Variable based on what content is being shared and your device's capabilities.)

Sent codec

The codec used to encode screen sharing data.

Informational only

Screen share and processing

Indicates whether CPU (Central Processing Unit) or GPU (Graphics Processing Unit) is used for encoding video data.

Hardware or hardware plus software processing preferred

Received frame rate

The number of video frames received per second by your system.

Higher is better.

1-30 fps

Received width/height

Resolution of the video your system receives.

Higher is better.

Between 160x90 to 1920x1080 pixels

(Variable based on what content is being shared and device capabilities.)

Received codec

The codec used for processing and encoding incoming screen sharing data.

Informational only

Screen share received processing

Indicates whether CPU (Central Processing Unit) or GPU (Graphics Processing Unit) is used for encoding video data.

Hardware processing preferred

*Exceptionally low values in some scenarios indicate Teams is limiting its peak bandwidth usage to maintain transmission while competing with network traffic or hitting network and service issues between endpoints. In these cases where Teams restricts quality, network conditions should be evaluated to see if something can be improved.

Teams might also limit its peak bandwidth usage if the complexity of screen sharing, video, or audio content is low or if a participant in the call or meeting chose lower-quality settings. Teams will adapt to the current use as well, not just because of network conditions.

Note: Low frame rates don't necessarily imply a poor call experience. If you are experiencing poor video quality and low frame rates, it could be due to the performance of the computer system or insufficient hardware resources.

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