If you’re having trouble buying something from Microsoft Store, here are some steps to try:
Check your credit card is up to date on the Payment options page.
Check your account is not temporarily suspended.
Check if your Xbox account is suspended.
Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.
Alternatively, try our guided support troubleshooter to get things working again.
Need more help?
For pre-sales support, or issues with purchasing, contact Sales support.