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We recommend you change your region only if you’re moving to a new country or region for a long time. This is important because items you get in one region might not work in another

This includes: 

  • Xbox Live Gold and Xbox Game Pass

  • Apps, games, movies, and the balance in your Microsoft account.

Important:  The funds in your Microsoft account will not move with you. Be sure to spend the money in your Microsoft account before you change your account location. We can’t transfer money between regions.

When you make your first purchase in the new locale, you'll be prompted to update your billing info. To change your region, use one of the following options:

  1. Select Start  > Settings > Time & Language > Language & Region.

  2. Under Country or region, select your new region.

  3. You can switch back to your original region at any time.

  1. Select Start Settings  > Time & Language > Region.

  2. Under Country or region, select your new region.

  3. You can switch back to your original region at any time.

On your Xbox One or Xbox Series X|S

Follow these steps to update your settings to your new country/region, and then restart your Xbox console. 

  1. Sign in to your Xbox console.

  2. Press the Xbox button to open the guide.

  3. Select Profile & system > Settings > System > Language & location.

  4. Select your new country or region from the drop-down list under Location. If you also need to update your system Language or Language region, do so now, and then select Restart now.

On your Xbox 360

To change your country/region on Xbox 360, you can't simply update your location as with the Xbox One or Xbox Series X|S. Instead, you need to migrate your Xbox profile, which could impact other subscriptions and services.

Here's how to change your country/region on the Xbox 360 console:

  1. Enter the email address and password for your Microsoft account, and then select Sign In.

  2. Add a credit card and enter the billing address for your new country or region.

  3. On your console, go to Settings, and then select System.

  4. Select Console Settings > Language and Locale > Locale.

  5. Select the locale that you want to use.

  1. Go to the Microsoft Store online.

  2. At the very bottom of any page, select the World icon to choose your language and region.

To change the region in your Microsoft account profile:

  1. Go to the Your info page of your Microsoft account dashboard:
    Sign in

  2. Select Edit profile info.

  3. Select the new Country or region from the dropdown list.

If you can’t activate Microsoft 365 in a different region from the one you purchased it for, you can:

  • Wait for the existing (other region) Microsoft 365 subscription to expire, assuming the expiration date is very soon.

  • Cancel the existing subscription.

    Note: In either case, you can't purchase a subscription for your new region until the existing subscription is gone. For more help with this issue, contact Office support.

If you can’t change country or region, it might be for one of these reasons:

  • You changed the country or region within the last three months.

  • Your account is suspended. For example, the credit card on a subscription has expired, or your subscription has a balance due.

  • You’re legally a minor in your current country or region and won’t be a minor in the new region, or vice-versa.

You can’t fix errors related to backward compatibility by changing your account region. 

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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