How to investigate a billing charge from Microsoft
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.
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New! If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. |
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Here are the most likely causes for an unrecognized charge:
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A Microsoft subscription has recurring billing enabled,
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Someone you know, such as a family member, bought something with your card,
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msbill.info doesn't look like Microsoft,
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Someone made an in-app purchase from an app, game, or office.
Alternatively, use our charges troubleshooter to help you understand why you have been charged.
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Learn more
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Change the payment method or credit card linked to your Microsoft account
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If you’re a business customer, visit Business billing help or Understand your bill for Microsoft Azure.
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