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If you're having trouble launching Microsoft Store, here are some things to try:

  1. Reset the Microsoft Store cache: Press the Windows Logo Key  + R to open the Run dialog box, type wsreset.exe, and then select OK.

    Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

  2. Make sure Windows has the latest update.

    Check for Windows Updates

    Note: If your Windows 10 version is lower than 15063, you’ll need to update Windows or go to To check your Windows version, look here for OS Build.

  3. Check your time and location settings.

    Check for Language/Region

See also

I can't find or install an app from Microsoft Store

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For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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