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Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


1. Select "Forgot password?"

If the "Enter password" window is still open select Forgot password?

If not, select Reset password below, enter the username name for the account you’re trying to reset, and select Next.

Reset password

Forgot Password image

2. Verify your identity

For your protection, Microsoft must verify your identity before you can proceed with resetting your password. 

  1. Choose how you want to receive a verification code.

    Verify ID2 image


    • If you don’t see an option for where to send a code, or you no longer have access to any of the verification options shown, use this sign-in helper tool.

    • If you don't recognize any of the verification email or phone options, use this ​​​sign-in helper tool.

  2. Select Next.

3. Get a verification code

For your protection, we will ask you to confirm the verification details you select. If you cannot get a code, read Troubleshooting verification code issues.

  1. Retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.

  2. Select Get code.

  3. Microsoft will send a verification code to the email or phone number you selected.

  4. Go to the recovery phone or email for where you expect to receive the code.


Verify ID image

4. Enter code and reset password

Confirm the code to create a new password. Learn how to create a strong password.

  1. Paste or type the code you received and select Next.

  2. Type your new password and select Next.

Need more help?

If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.

Microsoft account security info & verification codes

How to help keep your Microsoft account safe and secure

Change or reset your Windows password

Accessing the account of someone who has died

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