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This article is for resetting a forgotten Microsoft account password. If you want to change a known password, see Change your Microsoft account password instead.

1. Select Forgot password?

If the "Enter password" window is still open select Forgot password?

If not, select Reset password below, enter the username name for the account you’re trying to reset, and select Next.
Reset password

Image of Enter password window highlighting Forgot password link

2. Verify your identity

For your protection, Microsoft must verify your identity before you can proceed with resetting your password. 

  1. Choose how you want to receive a verification code.


    • If you don’t see an option for where to send a code, or you no longer have access to any of the verification options shown, use this sign-in helper tool.

    • If you don't recognize any of the verification email or phone options, use this ​​​sign-in helper tool.

  2. Select Next.


Screenshot of options to verify identity

3. Get a verification code

For your protection, we will ask you to confirm the verification details you select.

  1. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.

  2. Select Get code.

  3. Microsoft will send a verification code to the email or phone number you selected.

  4. Go to the recovery phone or email for where you expect to receive the code.


Screenshot of selected verification option to get code

4. Enter code and reset password

Confirm the code to create a new password. Learn how to create a strong password.

  1. Paste or type the code you received and select Next.

  2. Type your new password and select Next.

Need more help?

If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.

Microsoft account security info & verification codes

How to help keep your Microsoft account safe and secure

Accessing the account of someone who has died

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