Account recovery unsuccessful
If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.
We recommend that you review the guidance for filling out the recovery form before trying the form again.
If you are unable to use the form because you don't recognize the additional account security information, try our online Sign-In Helper.
Frequently asked questions
Help with the Microsoft account recovery form
Help with account sign in verification codes
How to keep your account safe and secure
Windows & Office