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We recommend following the steps in this order to assist you with finding your username.

Step 1

Username lookup

Step 2

Check products or services

Step 3

Check if closed

Your account might be closed or deleted

You might not be able to sign into your account because it's closed or deleted.

You closed your account    If you closed your Microsoft account, you have 60 days from that closure to sign in and reopen it. After that 60 days, your account and data expire.

Your account was closed because of inactivity    If you haven't signed in to your account for a long time, it might expire due to inactivity, according to the following schedule.

If the last time you signed in was:

Your account expires after:

before June 2014

1 year of inactivity

after June 2014

2 years of inactivity

See Also

How to reopen a closed Microsoft account

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