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We recommend following the steps in this order to assist you with finding your username.

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Your account might be closed or deleted

You might not be able to sign into your account because it's closed or deleted.

  • If you closed your Microsoft account, you have 60 days from closing to reopen it. After that 60 days, your account and data expire. To re-open your account, simply sign in again.

  • If you haven't signed in to your account for more than two years, it may have been deleted.

  • If you can't sign in because your username has stopped working, read We couldn't find an account with that username.

See Also

How to reopen a closed Microsoft account

How to check if your email address is a Microsoft account

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