Related topics
Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Calls are a quick and efficient way to connect in Teams. Here’s a breakdown of what to know in the Calls app that combines contacts, voicemail, and call history.

1. Make a call with a phone number or name

If you have a calling plan enabled, you can call anyone from Teams.

To dial a number from Teams, go to Calls and from the dial pad, enter the number of the person you want to reach. Then select Call Calls button. To call using someone’s name, go to Calls and from the dial pad text box, type the name of your contact.

To make group calls, enter multiple names and/or numbers into the dial pad, and select Call Calls button.

2. See your call history and filter your calls in a new way

Your call history moves to the center of the calls experience and shows a list of past calls (including missed calls).

To return a missed call, hover over a contact from your call history list and select More actions More options buttonCall back Calls button. You can also chat with that contact, add them to speed dial, and add them to your contacts, all from the More actions menu.

Teams-History screen-general

To review a list of calls you’ve missed, lists of calls that came in, and your voicemail, select between the available filters at the top of the call history list.

3. Access your speed dial, contacts, and voicemail summaries in one place

Your speed dial contacts appear to the right of Teams, along with any contact and call groups you manage. Contact groups organize your teammates to help you find or reach certain people based on a role or team. To add someone to a call group, select More actions More options button next to a contact group name and choose Add a contact. 

Another familiar tool to get the most out of calls is voicemail. Review your voicemail summaries and transcripts from the right side of Teams, and call someone back from your voicemail by selecting More actions More options button next to their name > Call back Calls button from the call history list, or by selecting Call Calls button under the contact details.

4. Manage call settings

You can manage your call settings directly within the calls experience. To change your connected calling device, select from the dropdown menu at the bottom left of the calls experience. You can also manage call forwarding and call groups from this quick settings menu.

For more on how to use calls in Teams, check out First things to know about calls in Microsoft Teams.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!