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This page is for Microsoft 365 Basic, Microsoft 365 Personal, and Microsoft 365 Family subscriptions only. For help with other subscriptions purchased through Microsoft see Cancel a Microsoft subscription.

If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.

If you purchased a Microsoft 365 subscription from a third-party retailer instead of the Microsoft Store, contact the third-party retailer directly to manage your subscription and billing.

If you sign in with a work or school account and need help cancelling a business subscription, see Cancel Microsoft 365 for business.

Cancel Microsoft 365 with the help of a support advocate

If you're thinking of cancelling a Microsoft 365 subscription or need help switching to another plan that better meets your needs, support agents are available to help.

Request a call back

How to cancel a Microsoft 365 subscription

  1. Go to the Manage subscription page and if prompted, sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription.

  2. Select Cancel subscription (it might say Upgrade or cancel).


    • If you don't see an option to Cancel, but instead see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date.

    • There's nothing further to do at this time, and you can continue to use the product until your Microsoft 365 subscription expires.

  3. See the Please review section at the top of the cancel page. This information indicates what benefits you're currently using with your subscription and what you'll lose when you cancel.

    Important: If, for example, you cancel a Microsoft 365 Basic, Personal, or Family subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and attachments, and 15GB of storage. If you cancel Microsoft 365 Family, all the people you shared your subscription with will also have their storage allowances reduced.

    If you, or people you shared a subscription with have used more than the free allowance:

    • you won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive,

    • you won't be able to send or receive email in

    • after 6 months, we may delete your OneDrive and all files within it.

    • Read the "What happens if you exceed your quota?" section in How Microsoft storage works for more information.

  4. Review the additional information on the page, and at the bottom select I want to keep my benefits if you decide to keep your subscription, or I don't want my subscription, if you choose to go ahead and cancel.

    Note: In the following countries, you can cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund. See Countries with prorated refunds for Microsoft subscriptions for more information.
    Any subscription length - Canada, Israel, Korea, and Turkey
    Subscriptions longer than 1 month and renewed - Denmark, Finland, Germany (purchases on or after March 1, 2022), Netherlands, Poland, and Portugal

Troubleshoot issues if you can't cancel your subscription

If you don't see an option to cancel or turn off recurring billing, try the following:

  • Make sure you're signed in to the Microsoft account dashboard with the same Microsoft account you used to purchase Microsoft 365.

  • If you see Turn on recurring billing, this means your subscription will expire at the date shown and you can continue to use the product until that date. You don't need to do anything else.

  • Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, on the Manage page, select Change how you pay. For more info, see Change the payment method for a Microsoft subscription.

  • If you still need help, live support advocates are available to help.  
    Request a call back

See also

Cancel a Microsoft subscription

Cancel an Xbox subscription

Cancel Microsoft 365 for business

How to get a refund on a Microsoft subscription

To review our complete cancellation policy, see Microsoft Store Terms of Sale.

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Tip: If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning.

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