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If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.

  • Microsoft cannot cancel or help turn on or off recurring billing for subscriptions purchased through a third-party retailer.

  • If you purchased a Microsoft subscription from the third-party retailer, contact their customer support for cancellation or refund.¬†All refund requests must go to the third-party retailer from whom you purchased the subscription because Microsoft did not receive that payment.

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