Get service for your out of warranty or damaged Surface

This article is for a Surface device that is out of warranty, damaged, or has a cracked screen. You can learn about the different service and support options that are available to assist you.

If your device warranty does not match your proof of purchase, see Update your warranty with your proof-of-purchase.

Note: If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.

We have different service and support options available to assist you.

Start the replacement process online
Use Microsoft Complete
Get In-person support
Perform a self-repair

Expired Warranty or Physical Damage to Devices

If your Surface device is out of warranty, damaged, or has a cracked screen, it may need to be replaced with a refurbished device.

If your device is out of warranty, either by expiring or from damage (physical or liquid), or has a cracked screen, it may be replaced with a refurbished device with our out of warranty service.

How much does out-of-warranty service cost for your Surface device or accessory?

Start the replacement process online

Go to Select device for service and follow these instructions:

Sign in with your Microsoft account.
Select the device that needs service, then select Next. If it isn't registered, select Register device.
Follow the instructions to complete your service order.
- For damaged devices (Cracked screen, liquid damage, or physical damage) select the corelating issue type.

If you’re able to turn on your Surface, be sure to save any important files and info from your Surface to another computer, drive, or cloud storage service like OneDrive. For more info, see How to prepare your Surface for service.

Important: We highly recommend that you back up your data if you can do so. We won't be able to recover it for you.

Next steps

Send us your broken device and we'll send you a refurbished device. To learn more about shipping, see Check the status of a Surface repair order, cancel the order, or print a shipping label.

What is the warranty on my replacement Surface after service is complete?

The post-service warranty is 90 days or the remainder of the warranty, whichever is greater. If your device was outside of the Limited Warranty, you'll get a 90-day service warranty.

Microsoft Complete Coverage

If your device has Microsoft Complete Warranty coverage and your device has been damaged, the service fees are listed below and follow these instructions.

Start the replacement process online

Go to Select device for service and follow these instructions:
Sign in with your Microsoft account.
Select the device that needs service, then select Next. If it isn't registered, select Register device.
Follow the instructions to complete your service order.
- NOTE: To activate Microsoft Complete you must select the correct issue type (Cracked screen, liquid damage, or physical damage)

If you’re able to turn on your Surface, be sure to save any important files and info from your Surface to another computer, drive, or cloud storage service like OneDrive. For more info, see How to prepare your Surface for service.

Important: We highly recommend that you back up your data if you can do so. We won't be able to recover it for you.

Next steps

Send us your broken device and we'll send you a refurbished device. To learn more about shipping, see Check the status of a Surface repair order, cancel the order, or print a shipping label.

The post-service warranty is 90 days or the remainder of the warranty, whichever is greater. If your device was outside of the Limited Warranty, you'll get a 90-day service warranty.

Microsoft Complete deductible costs

The following table shows the deductible costs for accidental damage claims for customers who have Microsoft Complete.

Surface devices except Surface Duo

Country	Currency	Cost
Australia	AUD	54
Austria	EUR	49
Belgium	EUR	49
Canada	CAD	49
China	CNY	329
Denmark	DKK	460
France	EUR	49
Germany	EUR	49
Ireland	EUR	49
Italy	EUR	49
Japan	JPY	5400
Netherlands	EUR	49
New Zealand	NZD	59
Norway	NOK	399
Poland	PLN	179
Portugal	EUR	49
Singapore	SGD	69
Spain	EUR	49
Switzerland	EUR	49
US	USD	49

Surface Duo

Country	Currency	Cost
Canada	CAD	136
France	EUR	90
Germany	EUR	90
Japan	JPY	10800
United Kingdom	GBP	81
United States	USD	99

Service centers for in-person support

In some countries and regions, Microsoft now offers service centers that provide in-person support. Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. If the service center associates aren't able to resolve the issue, they could do a repair (in limited locations) or they can help facilitate sending your device to Microsoft for repair or replacement.

Currently, the following countries have in-person support available:

Australia

China

Japan

Korea (Seoul only at this time)

New Zealand

United Kingdom

United States (select locations only at this time)

Self-repair

We've added options for you to repair your devices if you have technician level abilities and the tools to perform repairs on your own devices. Microsoft has a range of parts available for purchase, which can be used for self-repair, benefiting you when devices are out of warranty.

See what options are available at Self-repair information for your Surface device.

Get service for your out of warranty or damaged Surface

Expired Warranty or Physical Damage to Devices

Start the replacement process online

Next steps

What is the warranty on my replacement Surface after service is complete?

Microsoft Complete Coverage

Start the replacement process online

Microsoft Complete deductible costs

Service centers for in-person support

Self-repair

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