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Virtual Appointments
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Virtual Appointments

What is Virtual Appointments?

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The Virtual Appointments app in Microsoft Teams gives your business a central hub for all your virtual appointment needs. It creates a seamless end-to-end experience that lets you easily manage customer appointments, integrating schedules, analytics, and management options, all in a single app. 

Whether you’re a financial consultant supplying mortgage advice or a retailer offering a showroom tour, virtual appointments provide a way to build trust and loyalty with your clients, giving them a delightful experience whether it’s when they schedule their own appointment or if they join the appointment from their mobile device. 

With Virtual Appointments, you get: 

  • Mobile browser join lets customers join appointments no matter where they are

  • Forms integration to streamline pre-appointment processes

  • Waiting room for customers

  • Bookings schedule within the Virtual Appointments app

  • Email confirmations sent to customers and staff

  • Management of appointment types, staff, roles, and the Booking page

If your organization has Teams Premium, you unlock advanced capabilities, such as:  

  • SMS text notifications with personalized confirmations and reminders

  • Custom waiting room with your organization’s branding

  • Queue view to manage On-demand and Scheduled appointments

  • Rich analytics, including individual, departmental, and organizational data

Note: If you’re interested in learning more about Teams Premium and how your organization can add it, see Microsoft Teams Premium - Overview for administrators

Want more?

Virtual Appointments guided tour 

Create a Bookings calendar in Virtual Appointments

Introducing Advanced Virtual Appointments in Microsoft Teams Premium  

Manage the Virtual Appointments app in Microsoft Teams 

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