Self-repair and the available replaceable components are intended for out-of-warranty repair, and they require the knowledge and technical skills to complete complex electronic repairs. If you're technically experienced and have the right tools, Microsoft has a select range of replaceable components and service guides that enable you to perform the repairs.
To learn more about your device and the self-repair process, we recommend that you:
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familiarize yourself with the steps, replaceable components (Microsoft Online Store), and tools (iFixit) required to complete the repair
It's important to review the materials for your model before you purchase replaceable components, and before beginning the repair.
Perform troubleshooting
Here are some useful and helpful tips you can try before you decide whether to self-repair.
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Use our Surface Diagnostic Toolkit and follow the on-screen instructions for the diagnosis and suggested guidance in the test results. This might solve some of your problems and help narrow down what issue needs to be fixed. For more information, see Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit.
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Use the Surface app:
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Select Start , search for surface, then select the app from the list of results.
Open the Surface appNote: If you don't see the Surface app in the search results you might need to download the Surface app from Microsoft Store online.
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From Help & support, select Get help. Type in the question or issue you need help with and then follow the recommended help or articles.
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Use the Microsoft Community, which is another valuable and useful resource with possible solutions to most issues you might encounter.
Documentation to review
Device
Replaceable components
Surface Pro 7
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Kickstand
Surface Pro 8
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Kickstand
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SSD Door
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Removable solid-state drive (rSSD)
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Touch display module (screen)
Surface Pro 9
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Kickstand
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Touch display module (screen)
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USB-C
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Surface Connect
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Back cover (Bucket)
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Speaker & Wi-Fi modules
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Battery
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Thermal module
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Camera front & rear
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Camera deck
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Power & Volume button
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SSD door
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Removable solid-state drive (rSSD)
Surface Pro 9 5G
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Kickstand
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USB-C & audio jacks
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Surface Connect
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Back cover (Bucket)
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Speaker
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Battery
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Thermal module
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Camera front & rear
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Camera deck
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Screen (Touch display module)
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Power & Volume button
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SSD door
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Removable solid-state drive (rSSD)
Surface Laptop 3
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A/B-Cover (Display module)
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C-Cover (keyboard)
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Feet & screws
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Removable solid-state drive (rSSD)
Surface Laptop 4
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A/B-Cover (Display module)
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C-Cover (keyboard)
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Feet & screws
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Removable solid-state drive (rSSD)
Surface Laptop 5
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Kickstand
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A/B-Cover (Display module)
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C-Cover (keyboard)
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Feet & screws
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USB-C & audio jacks
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Surface Connect
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Bucket
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Speaker & Wi-Fi modules
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Battery
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Thermal module
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Removable solid-state drive (rSSD)
Surface Laptop Go 2
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A/B-Cover (Display module)
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Removable solid-state drive (rSSD)
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C-Cover (keyboard)
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Feet
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Battery
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Fingerprint reader
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Surface Connect
Surface Laptop Studio
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A/B-Cover (Display module)
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C-Cover (keyboard)
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Charging port
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USB-C & audio jacks
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Removable solid-state drive (rSSD)
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Cosmetic plate
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Keyboard/Trackpad
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Feet
Surface Studio 2+
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Removable solid-state drive (rSSD)
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A/B-Cover (Display module)
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Thermal Module
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Internal Power Supply Unit
Purchase replaceable components for your Surface device
Self-repair replaceable components are intended for out-of-warranty repairs. Part availability may vary by country and is subject to change due to supply chain constraints, customer demand, and related issues.
The parts are available for purchase at Microsoft Store Online. All replaceable components for each repair are noted in the service guides for applicable Surface models. Review the service guide for your Surface model thoroughly so you can purchase the right replaceable component for the repair intended. Reviewing the appropriate guide will prepare you and allow you to be comfortable performing those repairs.
FAQs
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Does the device support self-repair?
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Will the replaceable part fix the issue?
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Do you have the technical skills to complete the repair?
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Do you have the correct tools for the repair process as explained in the service guides?
If the answer is no to any of the above questions, we suggest taking the device into an authorized service provider or setting up an out-of-warranty repair order. More information can be found in How to get service or repair for Surface.
If the answer is yes to the above questions, you can purchase from Microsoft Store Online.
Repairing your device with a replaceable component doesn’t affect Microsoft’s Limited warranty; however, any damage to the device resulting from a repair performed by someone other than Microsoft or an Authorized Service Provider won’t be covered under Microsoft’s Limited warranty.
Microsoft is unable to advise on which parts will fix the specific issue your device is experiencing. The decision is yours and should be based on information received from services guides, combined with any diagnostic results.
If you purchase a replaceable component, you'll receive the part and relevant collateral components (such as screws if applicable). Tools needed for the repair are sold separately through iFixit: The Free Repair Manual.
The tools needed will be listed in the service guides.
Microsoft customer support does not provide help to complete a repair. If help is needed, you may purchase out-of-warranty repair services by taking it to an Authorized Service Provider who provides out-of-warranty services or you can start an out-of-warranty repair order with Microsoft.
Yes, the specific replaceable component and region will determine its applicable warranty. You can find more information on the product sales page, under Tech Specs, in the Microsoft Store Online.
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If you're within the Microsoft Store Online return/exchange policy time limits, you may initiate a return/exchange yourself from your online order history by following the instructions in Returning items you bought from Microsoft for exchange or refund.
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If you're outside the Microsoft Store Online policy time limit, but still within the individual Microsoft Limited warranty for your replaceable component, you can contact us - Microsoft Support.
