If your trusted platform module (TPM) isn't working properly you may see an error message and need to troubleshoot it.
Tip: Not sure what a trusted platform module is? See What is TPM?
Error messages
This is where you'll see any relevant error messages about your security processor. Here's a list of the error messages that might appear:
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A firmware update is needed for your security processor (TPM).
Your device's motherboard doesn't appear to support TPM currently, but a firmware update might resolve this. Check with your device's manufacturer to see if a firmware update is available and how to install it. Firmware updates are usually free. -
TPM is disabled and requires attention.
The trusted platform module is probably turned off in the system BIOS (Basic Input/Output System) or UEFI (Unified Extensible Firmware Interface). Refer to your device manufacturer's support documentation, or contact their technical support, for instructions on how to turn it on. -
TPM storage is not available. Please clear your TPM.
The clear TPM button is on this page. You'll want to make sure you have a good backup of your data before proceeding. -
Device health attestation isn't available. Please clear your TPM.
The clear TPM button is on this page. You'll want to make sure you have a good backup of your data before proceeding. -
Device health attestation isn't supported on this device.
This means the device doesn't give us enough information to determine why TPM may not be working properly on your device. -
Your TPM isn't compatible with your firmware and may not be working properly.
Check with your device's manufacturer to see if a firmware update is available and how to get and install it. Firmware updates are usually free. -
TPM measured boot log is missing. Try restarting your device.
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There is a problem with your TPM. Try restarting your device.
If you still encounter problems after addressing an error message, contact your device manufacturer for assistance.
Clear TPM
Select Clear TPM to reset your security processor to its default settings. Make sure to back up your data before you clear the TPM.
Send feedback
Select Send feedback to open the Windows Feedback Hub where you can submit feedback to Microsoft on the issues you're having with the Security Processor.
