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Important: Viva Sales is currently available only for public preview customers, and only in English. The features described here are subject to change.

We've compiled a list of frequently asked questions and provided brief answers to help you get the required information quickly.

In which regions is Viva Sales supported?

The public preview is available globally except in these countries: Burma-Myanmar, Canada, Cape Verde, China, Cuba, East Timor, France, Indonesia, Iran, Ivory Coast, Curaí_ao, North Korea, Palestine, Russia, Saint Helena, South Korea, Syria, and Turkey.

In which languages is Viva Sales supported?

In public preview, Viva Sales user interface is supported only in English.

In which languages is Viva Sales conversation intelligence supported?

Conversation intelligence is currently supported only in English.

Who can install Viva Sales?

Microsoft 365 administrators can install Viva Sales and assign users/security groups to use it.

Is there any license required to use Viva Sales?

In public preview, Viva Sales will be available at no additional charge to organizations who use Microsoft 365 and Microsoft Teams. You must have valid credentials for Dynamics 365 or Salesforce® CRM to try out the full public preview experience. We are working on defining the pricing for SKUs and will disclose it during general availability.

Does Viva Sales require CRM connectivity?

Yes, Viva Sales requires connectivity to a CRM.

Which CRMs work with Viva sales?

Currently, Viva sales will work with Dynamics 365 Sales and Salesforce CRMs.

How can I add the Viva Sales app manually to a Teams meeting?

You can add the Viva Sales app manually to a Teams meeting to test it internally before scheduling a call with your customer.

  • To add an app before a meeting, first send the meeting invite then open the meeting. Select Add  (+), search for Viva Sales and select it.

  • To add an app during a meeting, after the meeting starts select More actions (...) > Add an app (+), search for Viva Sales and select it.

How can I provide feedback about Viva Sales?

You can go to the feedback portal to suggest a feature. You can also join the Tech Community forum to interact with the product team and other users of Viva Sales.

Learn more

To learn about using Viva Sales in Outlook, see Use Viva Sales in Outlook.

To learn about using Viva Sales in Teams, see Use Viva Sales in Teams.

To go to the introduction page, see Introduction to Microsoft Viva Sales.

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