Related topics
Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

We've compiled a list of frequently asked questions and provided brief answers to help you get the required information quickly.

In which regions is Viva Sales supported?

Viva Sales is available globally except in these countries: Myanmar, Cabo Verde, China, Cuba, Curaçao, Timor-Leste, Iran, Côte d’Ivoire, North Korea, Palestinian Authority, Russia, St Helena, Ascension, Tristan da Cunha, and Syria.

In which languages is Viva Sales supported?

Viva Sales user interface is supported in Arabic, Chinese (simplified), Chinese (traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, and Turkish.

In which languages is Viva Sales conversation intelligence supported?

Conversation intelligence is supported in the following languages: Chinese Simplified (PRC), Dutch, English, French, German, Italian, Japanese, Portuguese, Portuguese (Brazil), Spanish, Hebrew, Danish, Swedish, Finnish, Norwegian, and Arabic.

Who can install Viva Sales?

Microsoft 365 administrators can install Viva Sales and assign users/security groups to use it.

Is there any license required to use Viva Sales?

Viva Sales may be subject to an additional free or paid license. For more details, see Microsoft Viva plans and pricing and Dynamics 365 Sale pricing, or contact your Microsoft representative.

Does Viva Sales require CRM connectivity?

Yes, Viva Sales requires connectivity to a CRM.

Which CRMs work with Viva sales?

Currently, Viva sales will work with Dynamics 365 Sales and Salesforce CRMs.

What privileges are required to use Viva Sales?

Viva Sales applies your organization's existing CRM access controls and user permissions. More information: Privileges required to use Viva Sales.

I don't see the Copy to email button and instead only the Copy text button in the suggested content feature.

The Viva Sales for Outlook add-in must be updated to the latest version ( or newer) to use the copy to email functionality of the suggested reply feature. Ask you administrator to update the Viva Sales for Outlook add-in. More information: Update the Viva Sales add-in.

I don't see an email summary when opening an email conversation.

Email summary is generated only for emails or email threads with more than 1000 characters, which is about 180 words.

I don't see the Summarize a sales meeting button when creating a sales meeting summary email.

The Summarize a sales meeting button is not available in the following scenarios:

  • There are no meetings transcribed.

  • Meetings are filtered as per the recipients entered in the To list. If there are no meetings transcribed with the people in the To list, a message is displayed conveying the same.

  • Due to network or connection error. Try closing and reopening the Viva Sales pane.

For information on how to transcribe a meeting, see Generate a meeting summary.

With which Salesforce Editions does Viva Sales work?

Viva Sales works with Professional (with API access enabled), Enterprise, Performance, Unlimited, and Developer Editions.

Is Viva Sales available for Dynamics 365 or Microsoft Exchange on premise?

Viva Sales is not available for Dynamics 365 or Microsoft Exchange on premise.

Does Viva Sales work for Power Apps or Dataverse customers without Dynamics 365 licenses?

Viva Sales works for Microsoft 365 customers with an eligible license and a CRM login (Dynamics 365 or Salesforce).

How can I add the Viva Sales app manually to a Teams meeting?

You can add the Viva Sales app manually to a Teams meeting to test it internally before scheduling a call with your customer.

  • To add an app before a meeting, first send the meeting invite then open the meeting. Select Add a tab (+), search for Viva Sales, and then select it.

    Add Viva Sales app before meeting

  • To add an app during a meeting, after the meeting starts select Add an app (+), search for Viva Sales, and then select it.

    Add Viva Sales app during meeting

What's the minimum version of Outlook required for the Viva Sales app to be added automatically to a meeting?

The minimum required version for Outlook is:

  • Outlook for Windows: version 2206 (Build 15330.20196)

  • Outlook for Mac: 16.65.827.0

How many hours of conversation intelligence are available with Viva Sales?

You get unlimited call recording and processing hours with Viva Sales.

How can I provide feedback about Viva Sales?

You can go to the feedback portal to suggest a feature. You can also join the Tech Community forum to interact with the product team and other users of Viva Sales.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?

Thank you for your feedback!