View opportunity summary
When reading an email or preparing for a meeting with a customer, you want to have relevant information from CRM, such as the customer asks, concerns, and notes, to help you get better context before the meeting.
Copilot for Sales uses AI to generate a summary of each opportunity with key information like sales stage, budget, and close date. This helps you interact better with customers and boost sales and customer satisfaction.
If you have a license for People.ai and the capability to display insights from People.ai is enabled by your administrator, insights from People.ai are displayed in the opportunity summary under the Insights from People.ai section.
If there are notes added to the opportunity, they are also summarized and displayed under the Latest activity section. If you've saved an email summary to the opportunity, it's included in the summarized notes. The notes summary highlights any issues or concerns addressed within notes. It makes it easy to catch up on the latest updates and quickly prepare for meetings with potential buyers.
Note
- The opportunity summary for an email is displayed only if the email is saved to CRM and connected to an opportunity.
- If a meeting is not connected to an opportunity, the opportunity summary for the meeting is displayed based on the most relevant opportunity selected by AI. You'll get an option to select another opportunity and regenerate the suggested content.
- When you set up a channel in Microsoft Teams using the deal room template and then open it in Teams for the first time, the opportunity summary is displayed in the standard channel as part of the welcome post.
- You can view opportunity summary when viewing details of an opportunity in the Copilot for Sales pane in Outlook.
- Salesforce has two types of notes objects: "Notes and Attachments" and Notes (also known as Content Notes). You can use either of these objects to take notes and attach to the CRM records. However, Copilot for Sales only supports the "Notes and Attachments" object out of the box. If you want Copilot for Sales to support the Notes object, ask your administrator to contact Microsoft support.
| Annotation | Description |
|---|---|
| 1 | Summary about the opportunity. |
| 2 | Summarized notes added to the opportunity with citation numbers to show note text used to generate summary. More information: View data source in opportunity summary |
| 3 | Copy the opportunity summary to clipboard. You can then paste the content as per your preferences. |
| 4 | Change the opportunity used to generate the summary. More information: Change the opportunity used to generate summary |
| 5 | Name of the opportunity for which summary is generated. |
| 6 | Share feedback or wrong content using the thumbs-up or thumbs-down arrow. More information: Share feedback |
Supported languages
To see a list of supported languages, see supported languages.
View opportunity summary
In Outlook, open an email or the scheduled meeting.
Open the Copilot for Sales pane.
The opportunity summary is displayed in the Opportunity summary card.
If you have a license for People.ai, insights from People.ai are also displayed. More information: View People.ai insights
View People.ai insights in opportunity summary (preview)
[This section is prerelease documentation and is subject to change.]
Prerequisites:
- The People.ai integration must be enabled by your administrator.
- You must have a license for People.ai.
Insights from People.ai are displayed under the Insights from People.ai section. Insights are displayed with citation numbers. Select the citation number to drill down and see detailed information. To open metrics in People.ai, select 
at the bottom-right of the card.
The following insights are displayed:
Engagement level and trend: This is the overall engagement level and trend. The engagement level number is calculated by People.ai based on interactions (emails and meetings) that have happened with the customer. The engagement level is displayed as follows:
Engagement level number Engagement level 0 to 30 Low 31 to 70 Medium 71 to 100 High The engagement trend is calculated by comparing the current week’s engagement level number with that of the previous week. The engagement trend is displayed as trending up or down based on the increase or decrease of the engagement level respectively.
When you drill down into the engagement level and trend, you can see the total number of activities, along with the breakdown of the number of meetings and emails that have been exchanged with the customer.
Connections: This insight suggests the names of your colleagues who have interacted with the customer through emails or meetings. It helps you quickly email your colleagues to request an introduction. When you drill down, you can see the names of the people. By default, the top three connections are displayed.
To quickly start an email with one of the top connections, hover over the name, and then select
.To see all connections or more metrics, you must open People.ai.
View latest activities from partner applications (preview)
Important
- This is a Production Ready Preview feature.
- Production Ready Previews are subject to supplemental terms of use. More information: Supplemental terms of use for Dynamics 365 preview
[This section is prerelease documentation and is subject to change.]
You can view activities that are related to CRM opportunities or deals from partner applications within Copilot for Sales. To view activities from partner applications, you must:
- Get the feature enabled, as it is not enabled by default.
- Create a connection using Power Platform connectors.
- View latest activities from partner applications.
Get the feature enabled
This feature is not enabled by default. To enable this feature, ask your administrator to sign up for the preview feature. The Microsoft team will get in touch to validate the request and enable the feature for your organization.
Create a connection
After the feature is enabled, you see an action card in the Copilot for Sales pane in Outlook to create a connection with the partner application. For example, in the following image, the action card to sign in to the connector for the partner application DocuSign is displayed. Select Sign in to connect to the partner application.
In the pop-up message in Outlook, select Create to create a connector for the partner application.
Note
- All Power Platform connectors are not certified to work with Copilot for Sales. Copilot for Sales displays activities from partner applications that have implemented specific APIs and made them available through their Power Platform connectors.
- If you are a partner application maker and would like to integrate with Copilot for Sales, see Extend Copilot for Sales. Currently, DocuSign can be integrated with Copilot for Sales.
View latest activities
Latest activities from partner applications are displayed under the Latest activities from (partner app) section. For example, in the following image, the activities from the partner application DocuSign are displayed in the opportunity summary.
All the information about activities comes from the partner applications. Copilot for Sales renders the activity information retrieved from the partner application through the Power Platform connector. Copilot for Sales does not edit or filter the information.
Activities are displayed with citation numbers. Select the citation number to drill down and see detailed information. To view more details in the partner application, select
at the bottom-right of the card.
View data source in opportunity summary
Summarized notes in the opportunity summary are displayed with citation numbers. Select the citation number to see the following details:
Author of the original note
Date and time when the note was captured
Original content of the note
Change the opportunity used to generate summary
In the message at the bottom of the summary, select Change.
Under Select opportunity to summary, select the opportunity that you want to summarize.
Select Create a summary.
A new summary is generated based on the selected opportunity.
Share feedback
If you have any feedback about the opportunity summary, you can share it by selecting the appropriate icon at the bottom of the summary. Your feedback is valuable, and we use it to improve the functionality.
Note
Ensure that you don't enter any personal information while sharing feedback.
At the bottom of the opportunity summary, select
or 
.After you select an icon, you'll get a Tell us more link.
Select the link to open the feedback form.
Enter your responses in the feedback form and then select Send.
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for