Last Updated: March 18, 2024
ISSUE
Users no longer see the Unified Voicemail form in Outlook Desktop. Instead, they see a raw MP3 attachment.
STATUS: FIXED
Unified Voicemail was retired from Exchange Online. For more information, please go to Retiring Unified Messaging in Exchange Online.
With this deprecation, Voicemail is now handled natively, and a Registry key has been created to enable voicemail forms in Outlook Desktop 64-bit clients only. This registry key was added starting in Outlook Desktop build 14226.10000+.
Users who are using 64-bit Outlook Desktop may set the following registry key to enable native voicemail forms:
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins]
"AllowVoicemailForm"=dword:00000001
Users who are still using 32-bit Outlook Desktop and wish to use voicemail forms will need to install 64-bit Outlook and set the registry key.
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