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Note: The Payments app is only supported for businesses registered in the United States and Canada at this time.

There is no built-in function to request refunds for in-meeting payments at this time. Still, customers may ask you for refunds. Here’s what to do:

1. Open Payments

2. Go to Your services.

3. Find the service used for the transaction you want to refund. Select Open.

Your services area of Payments

4. Sign in to the service and process the refund from there.


Note: Refunds are processed by each service, not Microsoft. Please contact the service directly if you have any questions about your account.

Related articles

Overview of Payments

Set up the Payments app by connecting a service

Add a seller policy

Request payment in a Teams meeting

View payment activity in your accounts

Download Payments app data

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