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You have 5 GB of free cloud storage with your Microsoft account shared across your files and photos in OneDrive, attachments in Outlook.com and your Microsoft 365 apps. You also get 15 GB of free Outlook.com email storage which is separate from your Microsoft cloud storage.

To increase your storage quotas, you can buy a Microsoft 365 subscription.

Important: From February 1, 2023, we are making changes to storage. Learn more.

What are the storage quotas?

Storage quotas are shown below:

Subscription

Microsoft storage 
(cloud files)

Outlook.com storage       
(email) 

Microsoft 365 Basic
(formerly OneDrive 100 GB)

100 GB

15 GB

Microsoft 365 Personal

1 TB (extendable up to 2 TB)

50 GB

Microsoft 365 Family

1 TB per person (extendable up to 2 TB)

50 GB per person

You can check your storage usage and quotas in either OneDrive or Outlook.com.

In OneDrive:
Check your storage

In Outlook.com:
Check your storage

What's included in your Microsoft cloud storage?

Your Microsoft storage quota applies to your personal Microsoft account and includes:

  • OneDrive files and photos, for example: 

    • Personal files you store, upload and sync from your computer or mobile device, such as Office documents.

    • Mobile camera roll, screenshots and other files and photos which have been saved to your OneDrive.

    • Items in your Recycle Bin

  • Outlook.com attachments and email in-line images.

  • Microsoft Teams message attachments & recordings.

What's included in your email storage?

Your email storage quota applies to all email addresses associated with your Microsoft account (Outlook.com, Hotmail, Live or MSN) and includes the following:

  • Email messages and in-line images.

  • Calendar items.

  • Contacts.

  • Email attachments.

  • Deleted messages.

What happens if you exceed your quota?

If you exceed your Microsoft storage:

  • You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remain but will be read-only.

  • You will not be able to send or receive email in Outlook.com, even if you have not exceeded your email storage quota.

  • You will not be able to send or receive any Microsoft Teams messages which contain attachments.

  • After 12 months, we may delete your OneDrive and all files within it.

If you exceed your email storage:

  • You will not be able to send or receive email in Outlook.com.

How do I get back under my storage quota? 

You'll need to delete some files or buy more storage. It can take up to 24 hours for your changes to be applied. If your'e still experiencing problems after 48 hours, contact support.

In OneDrive

  • Sign in to Manage your OneDrive storage to see what's taking up space and see what plans and offers are available to you.

    Tip: Personal & Family subscribers can add up to 1 TB of additional file storage to the 1 TB already included with your Microsoft 365 subscription. Learn more.

In Outlook.com

  • Sign in to Outlook.com and check your email storage settings to see what’s taking up space and see what upgrades are available to you.

Other questions about Microsoft storage

If you bought additional storage, but you cannot see it, follow these steps.

  1. Go to Manage storage, and check if the additional storage is visible.

  2. If not, sign in to your Microsoft Account purchase history, and see if the order is there.  

  3. If it isn't visible, check your credit card, or payment provider to see if the purchase went through.

  4. If the payment is visible, please wait 24 hours. Learn more.

  • If you have a Microsoft 365 Basic or Microsoft 365 Personal subscription, no.

  • If you have an Microsoft 365 Family subscription, yes! You can share your subscription storage with up to 5 other people. Each person you share with gets 1 TB storage. Each person can share folders, so that you can all benefit from your maximum storage.

You may see an "Account frozen" or "Error code 0x8004def7" if you have exceeded your storage allowance and/or haven't signed in for a long time. Don’t worry, your files are still there. You just need to get back under your Microsoft storage quota to get access to your files again. ​​​​​​​Learn more.

Learn more

Changes to Microsoft 365 email features and storage

Compare all Microsoft 365 plans​​​​​​​

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