Table of contents

How you resolve problems signing into your Microsoft account depends on the type of issue preventing you from signing in, and what service or device you're trying to sign into.

To help you find the correct solution, select the issue from below that best describes your problem.

Select your sign in issue

 Password or verification issue

You forgot a password, your password isn't working, or what to do if you're having an issue with verification codes.

Reset or recover an account >

 Forgot your username

You forgot the username for the service you're signing into, or your username is correct, but you still can't sign in.

Help for username issues >

 Locked account message

You get a message that says your account is locked. Learn why this message appeared and steps you can take to try and unlock it.

Account has been locked >

  Windows device sign in issues

Get help for Windows device sign in issues. Includes info about Windows Hello, PIN reset, and account management.

Help for accounts in Windows >

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